What We Collect and Why We Hold It
We collect your name, contact details, and account credentials when you register. When you deposit via bKash, Nagad or Rocket, we log the transaction reference and amount — not your wallet PIN or full mobile banking credentials. Session data such as device type, browser, and IP
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address is recorded to protect your account from unauthorised access. We use this information to process deposits and withdrawals, respond to support requests, and meet any obligations that apply in your eligible region under local law. We do not sell, rent or trade your personal data
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to unaffiliated third parties for marketing. Some data may be shared with payment processors (including the local mobile wallet networks you use) and fraud-prevention services strictly to fulfil your transaction. We keep account data for as long as your account is active and for a period
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after closure as required by applicable rules in supported regions. You can ask us to review, correct or remove your data at any time by contacting our support team. Availability of the platform and these data practices depends on your local law and eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.